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Shared team inbox

One WhatsApp number, your whole team

Every customer conversation arrives in one shared inbox. Assign chats, leave internal notes and hand over between shifts, so no message is lost on someone’s personal phone.

Team inbox4 open
JM
James M.Is the 2-litre size back in stock?
Sales
AO
Akinyi O.I paid via M-Pesa, code SKL4…
Accounts
PK
Peter K.Can I change my delivery time?
Support
FN
Faith N.Thank you, received!
Closed
AK
Note from Anne · AccountsPayment confirmed, assigning back to Sales.
What you get

Everything included

Unlimited agents per number

Your whole team works from one business number at the same time.

Assignment rules

Route chats by team, keyword or round-robin.

Internal notes

Leave notes and @mention colleagues without the customer seeing.

Quick replies

Save answers to common questions and send them in one click.

Labels and statuses

Tag chats as new lead, paid or resolved and filter by them.

Agent reports

Track response times and chats handled per agent.

How it works

Set up in three steps

1

Invite your team

Add agents and group them into Sales, Support or Accounts.

2

Set routing

Choose how new chats are assigned.

3

Start replying

Agents reply from the browser or phone with full chat history.

Who it’s for

Popular ways businesses use it

Sales teamsCustomer supportAccounts and collectionsFront desksProperty agents
FAQ

Shared team inbox questions

See all FAQs →

Can several agents reply from the same number?

Yes. That is the main advantage of the API: many agents, one number, no shared phone.

Can agents use their phones?

Yes. The inbox works in any mobile browser and can be installed like an app.

Do customers see which agent replied?

You choose. Replies can show the agent’s name or just your business name.

Is chat history kept?

Yes. Every conversation is saved with the customer’s profile so any agent can pick up where another left off.

Your next campaign could go out today.

Create a free account, connect your number and send your first WhatsApp broadcast with help from our team.

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