Frequently asked questions

It is Meta’s official platform for businesses to message customers at scale. Unlike the WhatsApp Business app on a phone, the API lets you send bulk messages, connect many agents to one number, run chatbots and integrate with your systems.

The app works on one or a few phones and has strict broadcast limits. Speedocom runs on the official API, so your whole team can reply from one number, you can message thousands of opted-in customers, and everything is tracked.

Yes. We work with businesses across East Africa. Pricing is in KES, and we can invoice in USD on request.

The verified badge is granted by Meta to notable brands. We prepare and submit your application and advise on what strengthens it.

Yes, as long as it is not active on the regular WhatsApp or WhatsApp Business app at the time of setup. We can help you move it across, or set you up with a new number.

Most businesses are sending within one working day once Meta business verification is complete. We guide you through each step.

A registered business name or company, your business website or social page, and access to a Facebook Business account. We will tell you exactly what Meta asks for.

Yes. Our onboarding team can connect your number, create your first templates and import your contacts.

Your Speedocom plan covers the platform. Meta charges a separate fee per message depending on the type (marketing, utility or authentication) and the recipient’s country. We pass these fees through at cost and show every charge in your dashboard.

Pay your subscription and top up your message wallet with M-Pesa, card or bank transfer. Invoices are issued in KES.

Yes. Upgrade or downgrade at any time. Changes apply from your next billing date.

Monthly plans can be cancelled at any time. Yearly plans are paid upfront and get two months free.

No. WhatsApp requires that customers agree to receive messages from you. Speedocom gives you opt-in links, QR codes and website widgets to collect consent, and handles opt-outs automatically.

New numbers start with a daily sending limit set by Meta. The limit rises automatically as you send messages that customers engage with and do not block. Our team helps you grow it quickly and safely.

Messages you start (outside a 24-hour customer conversation) must use templates approved by Meta. Approval is usually quick, and we help you write templates that pass.

Send relevant messages to people who opted in, keep frequency reasonable and make opting out easy. Our dashboard shows your quality rating so you can act early.

Yes. Bulk SMS with your own Sender ID is available on its own or alongside WhatsApp, so you can reach customers who are not on WhatsApp.

Yes. Every service, from Social Media Management to Ticket Management, can be taken on its own.

Yes. When you hire through the Applicant Tracking Solution, the new employee’s details move straight into the HR Solution.

Use the contact form or WhatsApp us with the service you need. We usually reply with a quote within one working day.