Every customer issue tracked, from first message to fixed
Turn emails, WhatsApp messages, web forms and calls into tickets your team can assign, track and resolve on time. Customers get updates automatically and you see exactly where every issue stands.
| Ticket | Channel | SLA |
|---|---|---|
| #2291 Payment not reflecting | 12 min | |
| #2290 Change delivery address | 48 min | |
| #2288 Printer offline, Branch 3 | Web form | 3h 10m |
| #2285 Invoice copy request | Call | Resolved |
Everything included in Ticket Management
One inbox for every channel
Email, WhatsApp, web forms and logged calls arrive as tickets in one place.
Auto assignment
Route tickets by topic, branch or workload to the right agent.
SLA timers
Set response and resolution targets and escalate tickets before they breach.
Canned replies
Answer common questions faster with saved replies and a knowledge base.
Customer updates
Customers get WhatsApp or email updates when their ticket changes status.
Reports and CSAT
Volumes, response times and satisfaction scores by agent and team.
Up and running in three steps
Connect your channels
Link your support email, WhatsApp number and website form.
Set teams and SLAs
Create teams, categories and response targets.
Start resolving
Agents work from one queue and managers track performance live.
Built for teams like yours
Pricing for Ticket Management
Every business is different. Tell us your size and needs and we’ll send a quote within one working day.
Can customers raise tickets on WhatsApp?
Yes. Messages to your WhatsApp number can create tickets automatically and replies go back on WhatsApp.
Can we use it for internal IT support?
Yes. Many teams use it as an internal help desk for IT, HR or facilities requests.
What happens when an SLA is about to breach?
The ticket is highlighted and escalated to a supervisor so it is handled in time.
Can we measure customer satisfaction?
Yes. A short survey is sent when a ticket is resolved and results appear in your reports.
Other Speedocom services
Ready to get started with Ticket Management?
Talk to our team and get a quote tailored to your business.